Need Assistance?

For return inquiries, please contact customer service at shop@1800officesolutions.com. Our team is available to guide you through the return or exchange process. We strive for customer satisfaction and ensure a smooth return experience.

Return Policy & Eligibility

For original manufacturer brand (OEM) ink, toner, and office supplies:

• Unopeneddefective or damaged products may be returned for a full refund within 15 days of purchase.
• Opened OEM cartridges are non-refundableunless they are defective.
• No returns or refunds are accepted after 15 days.

Incorrectly Ordered Products & Lost Packages

• Opened items that were ordered incorrectly cannot be returned. Please verify printer models and part numbers before opening the product.
• Any issues related to missing items, incorrect shipments, or lost packages must be reported within 15 days of purchase to qualify for a replacement.

Exchanges

If you ordered the wrong item and it is unopened and in sellable condition, we will exchange it for the correct product or offer a refund. Please contact customer service at shop@1800officesolutions.comfor assistance.

Shipping Charges

• Shipping charges arenon-refundable, except in cases of a packing error.
• A prepaid return label may be provided at our discretion depending on the reason for return.

Refund Timeline

• Refunds are processed within 7-15 business daysof receiving the returned item.
• Refunds will be issued using the original payment method.

For any questions or concerns, contact us at shop@1800officesolutions.com